Over the past couple of months, some Android users have noticed issues when trying to open attachments within the Gmail application on their Android smartphone. Users were experiencing particular difficulty opening PDF files across a range of different handsets and also on different Android firmware revisions.
Google responded to complaints on the Google Mobile Help Forum, initially asking for the device, Gmail version, available internal storage, list of failed filetypes, installed viewers and network status, so that Google’s Mobile team could identify and eliminate possible causes for the Gmail issues.
Almost a month passed before another Google employee took to the forum to acknowledge the issues but also asking for the more advanced users amongst the complainants to help debug issues by entering their details into a dedicated Google Spreadsheet so that the Google team could contact them for “diagnostic information that’s unfortunately somewhat hard to get from your phone”.
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